Hi! I'm Rick.

I study software engineering at the University of Waterloo.

In my free time, you can find me playing varsity tennis for UWaterloo, eating pasta, or singing carpool karaoke with my friends.

Experience

Software Engineering Intern

AmazonMay 2024 - July 2024

Created AI agent to handle ~10% of support tickets, cutting MTTR by ~40% and saving ~190 engineer hours per year.

Software Engineering Intern

AutodeskSeptember 2023 - December 2023

Rewrote and enhanced user feedback service for 7.5M users by queueing tasks with Amazon SQS and async workers.

Software Developer Intern

FortinetJanuary 2023 - May 2023

Implemented HTTP/3 and QUIC packet inspection for webfilter using Go, improving webfilter speeds for over 600,000 customers.

Software Engineering Intern

TweepsmapApril 2022 - August 2022

Designed and implemented multilingual sentiment analysis model for tweets for over 1 million users using Python.

Check out some of my work!

Get in touch!

Feel free to contact me in any of these ways:

LinkedIn
rickzhang7